For all returns and exchanges please see our returns page here on how to do this.
For all other customer service related enquires please contact us via: email@example.com
- Please put your order number in the subject line of your emails to help our team find your order as fast as possible.
- Please keep all email correspondences within one email to avoid multiple agents/customer service staff from getting issues mixed up.
For PR and Partnership enquiries please contact us via: firstname.lastname@example.org
For wholesale enquiries please contact us via: email@example.com
For VIP and Influencer enquiries please contact us via: firstname.lastname@example.org
For all FLOWERDOWN BUSINESS enquiries please contact us via: email@example.com
Please note that we are a small team trying our best to answer all your questions as quickly as possible.
We would also like to highlight that it may take slightly longer to respond to certain queries. We are a start-up and sometimes we must wait for a response from our third-party partners before we can offer you a solution.