Returns and Exchanges 

We offer free 14 day returns and exchanges on all orders, as long as your item is unworn and in its original condition with all packaging and tags.

Please follow the below instructions:

  1. Email us at returns@thepangaia.com including your order number
  2. We will then send you an easy form to fill in with all of the collection details and exchange item required 
  3. We will then book a courier pick-up from your chosen address 
  4. Then prepare your item(s) for collection, making sure all tags and packaging are included
  5. The date and time of your collection will be confirmed by email, along with any other further return instructions
  6. Our courier will pick up your item at the agreed time and return it to our warehouse
  7. Our team will then check the item is in its original condition
  8. This process typically takes 7-14 business days
  9. Once your return is accepted, your exchange item will be processed and shipped or a refund will be issued (please note that funds can take 3-5 working days returned back to your original payment method from time of issued)
  10. You will be informed of your exchange or refund via email confirmation

*Please note that if your item is not accepted for return you will be notified via email and it will be sent back to you at your cost.

Take a look at our Terms of sale for more details.