Returns & Exchanges
To return or exchange your order, click here.
Returns and exchanges are free on all orders. Please note, all items must be returned unworn and with all original packaging and tags attached within 14 days from delivery date.
Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product. Dust bags, where provided, should be included in your return.
Items marked Final Sale and are not eligible for a refund or return or exchange in the following countries: United States, Canada, Australia, Middle East and Asia. If you believe an item is faulty or you are based in the UK or Europe, this does not conflict with your statutory right to return. Please reach out to Customer Care to return or exchange your Final Sale items.
To make the process quick and easy for you, we have a digital Returns Portal. Here’s how to make a return or exchange:
1. Please visit our Returns Portal here and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.
2. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.
3. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.
4. You can also refund to a gift card, which will be emailed to you upon receipt of your return. You will be informed of your refund via email confirmation.
5. All returns are free of charge.
*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale here for more details.
- Your exchange item will be shipped once you have returned your original item.
- For information on exchange shipping, please click here.
- You can return an exchanged item.