PANGAIA e-Gift Card
Not sure what to gift your friend or loved one? Give them the gift of choice. Simply hit ‘Send as Gift’ to create a gift card experience for someone else or ‘Add to Bag’ if you feel like treating yourself.
Before you purchase, please note:
-
Can only be purchased and redeemed on thepangaia.com
- Although our gift cards can be purchased in EUR and GBP currencies, they will be automatically converted and issued to you in USD after checkout. We are working on offering more currencies soon.
-
Please read our Terms and Conditions for more information
- Buy now, pay later with
Shipping & returns
For pre-order T&Cs, please click here.
We offer free standard shipping on orders that meet the following criteria:
—UK on orders over US$100. Orders under $100 will be charged a $5 shipping fee.
—USA, Ireland and Europe* on orders over US$200. Orders under $200 will be charged a $15 shipping fee.
—Free standard shipping on orders over US$300 in the following countries: Australia, China, Hong Kong, Japan, Kuwait, Oman, Qatar, Russia, United Arab Emirates, Singapore, Taiwan, Ukraine, Mexico, Canada, Israel and Turkey. Orders under $300 will be charged a shipping fee of $25.
For all other destinations a $45 shipping charge will be added to your order.
*For Shipping to Switzerland, Iceland Norway orders under $200 will be charged at $20, and under $300 for Ukraine charged at $25. Pangaia delivery partners are unable to offer shipping to countries with government trade restrictions or sanctions.
Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day.
Standard shipping times differ by destination:
Standard shipping times differ by destination:
—UK & Ireland within 3-5 business days
—USA & Canada within 4-6 business days
—Middle East within 4-7 business days
—Western Europe* within 3-7 business days
—Rest of Europe within 5-10 business days
—Russia within 5-7 business days
—Asia & ROW within 4-9 business days
*Western Europe includes: Austria, Belgium, France, Germany, The Netherlands, Switzerland, Luxembourg.
As soon as your order leaves our warehouse, you will be updated throughout it's journey. You will also receive a shipping confirmation email including your tracking number.
All orders will be shipped using DHL.
Duties and Taxes
We currently do not offer pre-paid duties and taxes so please be aware that shipping from Europe to your shipping destination could incur customs charges.
We are working to improve this service as soon as possible!
Terms & Conditions
- Sadly, we are unable to change an order once it has been placed due to our current systems. Please double check that the sizes and colors are correct when placing an order.
- Please note, we are currently upgrading our warehouse as we work towards improving customer experience. Unfortunately, this means that for the next 4-6 weeks we will be unable to change any order details, items within the order including shipping address, receiver name and cancellations.
- We are unable to change the address to a different country. Orders with incorrect addresses will be cancelled if they are unable to be shipped.
- Please note, we can only accept returns via the provided returns label. This label will only work from the country the goods were originally sent from. Returns sent via other methods are accepted, but please be aware that the customer is liable for the cost and delivery of this parcel.
- Please ensure that you have written your shipping and billing address correctly as we are unable to update these details.
Contact Us
For all returns and exchanges please see our returns page here on how to do this.
For all other customer service related enquires please contact us via: customerservice@thepangaia.com
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Not sure what to gift your friend or loved one? Give them the gift of choice. Simply hit ‘Send as Gift’ to create a gift card experience for someone else or ‘Add to Bag’ if you feel like treating yourself.
Before you purchase, please note:
-
Can only be purchased and redeemed on thepangaia.com
- Although our gift cards can be purchased in EUR and GBP currencies, they will be automatically converted and issued to you in USD after checkout. We are working on offering more currencies soon.
-
Please read our Terms and Conditions for more information