Pre-order Terms and Conditions
We understand you are probably excited to receive your products soon, so we just wanted to let you know a few things to bear in mind when placing any pre-orders. To answer all your questions, please see our Pre-Order T&Cs below.
— Please note, if you purchase any additional items with your pre-order, they will ship together. Your entire order will be shipped once your pre-order has been produced. We are constantly trying to reduce our carbon footprint (as well as yours), which is why we cannot split any additional items into separate parcels, in an effort to limit shipping emissions.
— Pre-Order: These are items that are not currently in stock, however they are available to purchase in advance. As we will be producing these items for you, in the size you require, payment will be taken in advance. Please note that any pre-ordered tracksuits will be processed on and start being shipped on the 24th July, once production is completed.
— Please understand that product availability is not guaranteed, as production can be subject to external factors that may be outside of PANGAIA's control. In this unlikely case, you will, of course, be refunded.
— As mentioned above, payment will be taken upon placing the order. The items will then be processed for delivery once the pre-ordered product has arrived at our warehouse facilities.
— You are certainly still eligible to return the item, as agreed in our return/refund policy here.
— Please note, we cannot amend size or color once your order has been placed due to the system we currently have in place. As a start-up, we are still developing our systems and working harder every day to improve them. We would recommend placing a second order and cancelling the order that is incorrect within the timeframe stated above.
— Unfortunately, we cannot change the shipping destination country due to our current systems.
— Please note, we can only accept returns via the provided returns label. This label will only work from the country the goods were originally sent from. Returns sent via other methods are accepted, but please be aware that the customer is liable for the cost and delivery of this parcel.
— Please note that there is no waitlist. All pre-order items are sold on a first come first serve basis, and PANGAIA is unable to hold or reserve items.
— By placing a pre-order you are agreeing to these terms and conditions.
— Our usual terms and conditions apply.
— Our shipping policies apply.
The Botanical Dye Tracksuits (1st May)
— Pre-orders for the Botanical Dye Tracksuits will start shipping from 12th June 2020.
— You may change the delivery address of your order shipment up to and until 4th June 2020, unfortunately we are unable to change your delivery address after this date. We will also require proof of address to be able to change the address on your order for security reasons.
— As these items have not been produced yet, we endeavour to achieve as close a shade as possible to the previous color. However, please understand that color shades in this range may vary due to the natural origin of the Botanical Dyes.
The Sakura Pink Capsule Collection (15th May)
— Pre-orders for the Sakura Pink Capsule Collection will start shipping from 26th June 2020.
— You may only cancel your pre-order for 48hrs after the Sakura Pink Capsule Collection pre-order opens on the 15th May 2020 at 1pm EST.
The Core and New Colors Capsule (11th June)
— Pre-orders for the Core and New Colors Capsule will start shipping from 24th July.
— You may only cancel your pre-order for 48hrs after the Core and New Colors Capsule pre-order opens on the 11th June 2020 at 1pm EST.
— Please ensure that you have written your shipping and billing address correctly and understand that pre-orders start shipping 6 weeks after purchase.
— We can make amendments to the shipping address with sufficient proof in order to protect the customer and the company up to one week before the shipping date. Without sufficient evidence we will ship to the original address or cancel the order at our discretion.