Shipping & returns
For cashmere pre-order T&Cs, please click here.
We offer free shipping on orders that meet the following criteria:
—UK on all orders over US$100. Orders under $100 will be charged a $5 shipping fee.
—USA free standard shipping on all orders over US$160. Free express shipping on all orders over US$300.
—Ireland and Europe* free standard on orders over US$200. Orders under $200 will be charged a $20 shipping fee.
—Free standard shipping on orders over US$300 in the following countries: Australia, China, Hong Kong, Japan, Kuwait, Oman, Qatar, Russia, United Arab Emirates, Singapore, Taiwan, Ukraine, Mexico, Canada, Israel and Turkey. Orders under $300 will be charged a shipping fee of $25.
For all other destinations a $45 shipping charge will be added to your order.
*For Shipping to Switzerland, Iceland Norway orders under $200 will be charged at $20, and under $300 for Ukraine charged at $25. Pangaia delivery partners are unable to offer shipping to countries with government trade restrictions or sanctions.
Orders are processed from Monday to Friday during working hours.
Standard shipping times differ by destination**:
—UK & Ireland within 3-5 business days
—USA express shipping within 2-3 business days. Standard shipping within 4-6 business days.
—Canada within 4-6 business days
—Middle East within 4-7 business days
—Western Europe* within 3-7 business days
—Rest of Europe within 5-10 business days
—Russia within 5-7 business days
—Asia & ROW within 4-9 business days
*Western Europe includes: Austria, Belgium, France, Germany, The Netherlands, Switzerland, Luxembourg.
**Please note that next business day is not guaranteed.
As soon as your order leaves our warehouse, you will be updated throughout its journey. You will also receive a shipping confirmation email including your tracking number.
All orders will be shipped using DHL.
Duties and Taxes
We currently do not offer pre-paid duties and taxes so please be aware that shipping from Europe to your shipping destination could incur customs charges.
For all orders to the EU, duties & taxes are included.
We are working to improve this service as soon as possible!
Returns & refunds
Please click here for returns & refunds.
Terms & Conditions
- You can cancel within 15 minutes of placing the order*. You can cancel your order by the following options:
By selecting the cancel button at the bottom of the order confirmation page
By selecting the cancel button at the bottom of your order confirmation email
By logging into your account, selecting the order you wish to cancel and selecting the cancel button
If there is no cancel button in any of the above screens, there is no longer the option to cancel your order. Regrettably, we are unable to amend orders. If you wish to amend an item, please cancel your order using the steps above. Please note that our Customer Care team is not able to cancel or amend your order for you.
*orders that include a Gift Card and/or Tree Credits are exempt from cancelation.
- We are unable to change the address to a different country. Orders with incorrect addresses will be cancelled if they are unable to be shipped.
- Please ensure that you have written your shipping and billing address correctly as we are unable to update these details.
- Free shipping codes 7COLORS, WELCOME and TOGETHER are only valid on your first order and are not valid in the following territories: Bahrain, Egypt, Israel, Jordan, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, Turkey, UAE.