Shipping and Duties
PRE-ORDERING ON 15th May 2020: We will start shipping from 26th June for full terms please click here
COVID-19 UPDATE - we may experience some shipping delays and orders may take longer than usual (stated above). However, please note we are trying our very best to get your order to you as soon as possible.
Free standard shipping and returns to:
—UK on orders over $100. Orders under $100 will be charged a $5 shipping fee.
—EU on orders over $150. Orders under $150 will be charged a $15 shipping fee.
—USA, Switzerland, Norway and Iceland on orders over $200. Orders under $200 will be charged $20 shipping fee.
Free standard shipping and returns on orders over $300 in the following countries: Australia, China, Hong Kong, Japan, Kuwait, Oman, Qatar, Russia, South Korea, United Arab Emirates, Singapore, Taiwan, Ukraine, Mexico, Canada, Israel and Turkey. Orders under $300 will be charged a shipping fee of $25.
For all other destinations a $45 shipping charge will be added to your order.
Pangaia delivery partners are unable to offer shipping to countries with government trade restrictions or sanctions.
Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day.
All orders are processed and shipped within 24 hours.
Standard shipping times differ by destination:
—Europe & USA within 3-7 business days
—Asia & rest of the world within 10-12 business days
—Russia within 12-14 business days
As soon as your order leaves our warehouse, you will be updated throughout it's journey. You will also receive a shipping confirmation email including your tracking number.
Couriers may differ per destination but we use mainly: DHL, UPS, FedEx, Royal Mail and Hermes.
Duties and Taxes
We currently do not offer pre-paid duties and taxes so please be aware that shipping from Europe to your shipping destination could incur customs charges.
We are working to improve this service as soon as possible!