Returns

Returns are free on all orders. Please note, all items must be returned new, unused and with all original packaging and tags attached within 28 days of order receipt.


RETURNS:
To make the returns process quick and easy for you, we have launched a new digital returns hub. Here’s how it works:

  1. Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Ensure you input your 5-6 digit order number and the email address you used when placing your order. 
  2. Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 7-14 business days
  3. Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.
  4. You will be informed of your refund via email confirmation.
  5. All returns are free of charge.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our Terms of sale for more details.

Please note that we are a small team trying our best to answer all your questions as quickly as possible.
We would also like to highlight that it may take slightly longer to respond to certain queries. We are a start-up and sometimes we must wait for a response from our third-party partners before we can offer you a solution.