Help & FAQs

Help & FAQs

Popular FAQs

Do you charge for shipping?

We offer free standard shipping on orders that meet the following criteria:

  • UK within 3-5 business days — Free
  • USA within 4-6 business days — Free
  • Canada within 2-5 business days Free on orders above $300, orders under $300 will be charged $30
  • Australia within 4-7 business days Free on orders above $300, orders under $300 will be charged $30
  • Russia within 2-5 business days Free on orders above $300, orders under $300 will be charged $30
  • Ukraine within 4-9 business days Free on orders above €150, orders under €150 will be charged €15
  • Middle East within 3-5 business days Free on orders above $300, orders under $300 will be charged $30
  • Saudi Arabia within 3-5 business days Free on orders above $300, orders under $300 will be charged $30
  • France within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Germany within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Italy within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Rest of Central Europe* within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Rest of Europe within 3-9 business days Free on orders above €150, orders under €150 will be charged €15
  • Asia & ROW within 3-7 business days Free on orders above $300, orders under $300 will be charged $30

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

Express shipping
We currently offer free express shipping for orders to the USA and UK only that meet the following criteria:

  • USA Express shipping within 2-3 business days* — Free on orders above $270, orders under $270 will be charged $25.
  • UK Express shipping* order by 5pm GMT for next business day delivery. Please note purchases made after 11am GMT on Friday and weekends will arrive the following Tuesday — Free on orders above £200, orders under £200 will be charged £10.

*UK Express shipping may not be available during busy periods

How long will shipping take?

For pre-order T&Cs, please click here.

Standard shipping options:

  • UK within 3-5 business days — Free
  • USA within 4-6 business days — Free
  • Canada within 2-5 business days Free on orders above $300, orders under $300 will be charged $30
  • Australia within 4-7 business days Free on orders above $300, orders under $300 will be charged $30
  • Russia within 2-5 business days Free on orders above $300, orders under $300 will be charged $30
  • Ukraine within 4-9 business days Free on orders above €150, orders under €150 will be charged €15
  • Middle East within 3-5 business days Free on orders above $300, orders under $300 will be charged $30
  • Saudi Arabia within 3-5 business days Free on orders above $300, orders under $300 will be charged $30
  • France within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Germany within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Italy within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Rest of Central Europe* within 3-7 business days Free on orders above €150, orders under €150 will be charged €15
  • Rest of Europe within 3-9 business days Free on orders above €150, orders under €150 will be charged €15
  • Asia & ROW within 3-7 business days Free on orders above $300, orders under $300 will be charged $30

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

Please be advised that our business days are Monday to Friday.

Express shipping options:

  • USA Express shipping within 2-3 business daysFree on orders above $270, orders under $270 will be charged $25.
  • UK Express shipping* order by 5pm GMT for next business day delivery. Please note purchases made after 11am GMT on Friday and weekends will arrive the following Tuesday — Free on orders above £200, orders under £200 will be charged £10.

*UK Express shipping may not be available during busy periods

We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

How do I return my order?

Here’s how to make a return:

1.Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.

2.Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

3.Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

4.You will be informed of your refund via email confirmation.

5.All returns are free of charge.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.

All items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from delivery date.

We’ve extended our refund policy over the holiday season.

All purchases made after the 11th November 2021 will be accepted with an extended return window until the 20th January 2022.

Where do you ship to?

We are pleased to confirm that we offer worldwide shipping!*

*Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Somalia, South Sudan, St. Barths, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

Where do you ship from?

We ship all of our orders from the United Kingdom, where our warehouse is based.

Get your gifts in time for the holidays

Country Shipping Guaranteed holiday delivery

UK

Free standard on all orders

Free express on orders over £200

Order by 22nd Dec 5pm GMT

USA

Free standard on all orders

Free express on orders over $270

Order by 19th Dec

Europe (Incl. Ireland)

Free standard on orders over €150

Order by 19th Dec

Australia & New Zealand

Free standard on orders over $300

Order by 15th Dec

Russia

Free standard on orders over $300

Order by 19th Dec

Rest of World

Free standard on orders over $300

Order by 19th Dec

Need to get in touch?