Help & FAQs

Help & FAQs

Popular FAQs

Do you charge for shipping?

We offer free standard shipping on orders that meet the following criteria:
UK all orders.
USA on orders above $150. Orders under $150 will be charged $15.
Ireland and Europe on orders over €150. Orders under €150 will be charged €15.
For all other destinations orders over $300. Orders under $300 will be charged $30.

Express shipping
We currently offer free express shipping for orders to the USA and UK only that meet the following criteria:
USA on orders above $270. Orders under $270 will be charged $25.
UK on orders above £200. Orders under £200 will be charged £10.

How long will shipping take?

For pre-order T&Cs, please click here.

Standard shipping options:

—UK within 3-5 business days
—USA within 4-6 business days
—Canada, Russia and Mexico within 2-5 business days
—Middle East within 3-5 business days
—Central Europe* within 3-7 business days
—Rest of Europe within 4-9 business days
—Asia & ROW within 4-7 business days

*Central Europe includes: Ireland, Austria, Belgium, France, Germany, Netherlands, Switzerland, Croatia, Italy, Spain, Czech Republic, Poland, Slovakia, Portugal, Lithuania and Monaco

Please be advised that our business days are Monday to Friday.

Express shipping options:

—USA Express shipping within 2-3 business days*
—UK Express shipping order by 5pm BST for next business day delivery. Please note purchases made after 11am BST on Friday and weekends will arrive the following Tuesday.

*Next business day is not guaranteed

We aim to meet these delivery times but please note that these are an estimate and are not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

How do I return my order?

Here’s how to make a return:

1.Please visit our Returns Hub and follow the on-screen instructions to generate your returns label. Please use the email address you used when placing your order.

2.Once your return has arrived at our warehouse, our team will then check that the items are in their original condition*. This process typically takes 5-10 business days.

3.Once your return is accepted, a refund will be issued. Funds can take 5-10 business days to appear in the account of your original payment method.

4.You will be informed of your refund via email confirmation.

5.All returns are free of charge.

*Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale for more details.

All items must be returned from the original shipping country, unworn and with all original packaging and tags attached within 14 days from delivery date.

Where do you ship to?

We are pleased to confirm that we offer worldwide shipping!*

*Please note that we are unable to deliver to some countries and we apologize for any inconvenience caused. We are currently unable to deliver to the countries below:

Afghanistan, Belarus, Canary Islands, Central African Republic, Congo- Brazzaville, Congo-Kinshasa, Hungary, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Niger, North Korea, Somalia, South Sudan, St. Barths, Sudan, Syria, Venezuela, Yemen and Zimbabwe.

Where do you ship from?

We ship all of our orders from the United Kingdom, where our warehouse is based.

Need to get in touch?