Technical

Account FAQs

How do I create a PANGAIA account?

Creating an account is really simple and will allow you to keep an eye on all of your orders. You'll be able to:

  • View order history
  • Track your order status and shipping
  • Save your details for quicker checkout

Simply click the link here to register and create your account.

Do I need to create an account to place an order?

No, if you'd prefer to check out without making an account that's no problem!

We recommend creating an account so you can:

  • View your order history
  • Track your order status, returns status, and shipping
  • Save your details for quicker checkout.

I've forgotten my account password, how do I reset it?

If you're having trouble logging into your account, simply click on 'forgotten your password' on the account log in page, enter your email address and we'll send you a link to create a new password. You can find the account log in page here.

blobid0.png

Please look out for the password reset email in your spam as these emails can sometimes end up there!

If you are still having issues logging in, please contact our Customer Care team by using the contact 'help?' form on our website. You will find this in the bottom left hand corner in a blue 'help' button.

Please provide as much detail of the error as possible, including screenshots.

Technical FAQs

How can I subscribe to the newsletter?

Sign up to our newsletter and become a part of the PANGAIA collective. Discover the latest in materials science, meet inspirational changemakers, shop our collections before everyone else and help us design a better future.

Please click here to sign up for our newsletter.

How can I unsubscribe from the newsletter?

You have the option to unsubscribe from our newsletter at any time by clicking the link at the bottom of your newsletter email. Simply click where it says 'unsubscribe' and you will be removed from our mailing list

Please allow 48 hours for this to update on our systems.

How can I sign up for early access to new collections?

If you have signed up for our newsletter, you will be sent a link where you can shop our new collections 30 minutes before they launch on our website.

Please click here to sign up for our newsletter.

Please note that this only applies to certain collections.

The items in my cart disappeared at the checkout

Our stock is sold on a first-come-first-served basis and we are unable to reserve items in your cart. It may be that the items in your cart have now sold out, please refresh the webpage and try again.

Items will remain in your cart for one hour, however they are not reserved.

I'm unable to sign up for the out of stock notifications, what should I do?

We recommend as a quick fix trying to refresh the page and sign up to the notification by clicking onto the individual product page, rather than on the multiple product view screen.

Please try to subscribe to our mailing list again in 24hrs.

If the problem still persists, please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.

I'm having trouble accessing your website

Please try the below if you are having issues accessing our website:

  1. Delete your cookies

You may need to delete your cookies - a "cookie" is a small file of letters and numbers that we store via your browser on the hard drive of your computer or mobile device (for more information about our cookies policy, click here).

On most internet browsers you can delete your cookies using ‘Tools' or ‘History'.

  1. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

  1. Use a different browser

Try shopping with us on a different browser, e.g. Chrome, Internet Explorer, Firefox, Safari etc.

  1. Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.

If you are still having problems, please reach out to us by clicking 'Contact Us' below or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a blue 'Chat' button.

Do you have an app that I can shop from?

Unfortunately, we do not yet offer an app. This is something we are working towards adding in the future!

Please visit our website here to shop.

Need to get in touch?